Frequently Asked Questions

If the internet goes down, what happens to my calls?

When the internet is unavailable, VoIP calls will not function. It is essential to ensure a stable internet connection for VoIP.

Multiple Locations

If you have multiple locations, you can manage all your VoIP lines from a single account, allowing for effective communication across different branches.

Purchase Phone System

Choosing the right phone system is crucial for the business. Consider the number of lines you need and the features that best suit your workflow.

Cost for Business Phone System

The cost can vary greatly depending on the features and services selected. It's best to get a tailored quote for your specific needs.

Phone Numbers

You can choose from various options for business phone numbers, including local and toll-free numbers.

Cable

Ensure you have the correct Ethernet cables to support optimal performance for your phone system.

VoIP Sound Quality

It's a common misconception that VoIP is not as clear as landlines. With proper bandwidth, VoIP can provide excellent sound quality.

Retrieving Voice Messages

You will be able to retrieve voice messages even when your office is closed, as long as you have set up your system correctly.

Keeping Business Phone Number

Yes, you can keep your existing business phone number when switching to a new phone system.

Office Phone with Call Forwarding

Your system can be configured to forward calls to your mobile or another number for convenience.

Remote Work from Home

VoIP systems are highly adaptable, allowing remote work without interruptions.

Design

Investing in a professional design can enhance the visibility and effectiveness of your business phone service.

Vanity Phone Number Benefits

A vanity phone number can help make your business memorable and can improve marketing efforts.

Cost of MetroConnect's Cloud 9 Program

The Cloud 9 program offers various services at competitive pricing—details vary based on specific requirements.

What does VoIP Caller mean?

A VoIP caller uses voice over internet protocol technology to make calls, which can often be more cost-effective.

What happens to my phone after a storm?

Ensure your equipment is secured and consider utilizing surge protectors to prevent damage during storms.